- Start with a B. Starting with perfection is too complicated.
- Let incumbents/teams customize the new process to meet their individual skills and customer needs, then follow-up until the behavior changes.
- Involve key stakeholders throughout the project. Management by policies does not work. Management by managers is better. But the best is management is by peers.
- Give lots of recognition. You remember freshman psychology. Any movement toward the right direction is rewarded. It works with animals. It works with children. And it works with adults.
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