This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

ShoreTel Honors Black Box For Outstanding Achievement In Customer Satisfaction

Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, announced today that it received special recognition from ShoreTel for outstanding achievement in Customer Satisfaction. ShoreTel® (NASDAQ: SHOR), a leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced the winners of the customer satisfaction achievement award at the annual ShoreTel Champion Partner Conference in November. Only the top 10 percent of ShoreTel resellers receive this prestigious recognition.

“Black Box is committed to delivering an exceptional customer experience for all of our customers, and we are honored to be recognized by ShoreTel for our efforts. Innovative solutions from ShoreTel, backed by Black Box’s customer-focused approach, allow clients to optimize the investment in their communications infrastructure. Black Box gives its customers peace of mind by providing excellent support throughout the entire communications life-cycle,” commented Rick Gannon, Regional Vice President for Black Box. This marks the second consecutive year that Black Box has received the ShoreTel Circle of Excellence award.

Black Box specializes in delivering ShoreTel’s unified communications platform, including training and supporting end customers, alongside its expertise in other disciplines such as LAN, WAN, call center and voice and data application integration. ShoreTel and Black Box share the same goals, including the industry’s highest levels of customer satisfaction, ease of use for the UC solutions they provide and low total cost of ownership for customers.

ShoreTel’s focus on customer satisfaction is a core value, and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks customers not just how satisfied they are but also how likely they would be to recommend the reseller to a friend or colleague.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,034.93 +208.63 1.17%
S&P 500 2,100.40 +19.22 0.92%
NASDAQ 4,994.6020 +62.7870 1.27%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs