Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, announced today that it received special recognition from ShoreTel for outstanding achievement in Customer Satisfaction. ShoreTel® (NASDAQ: SHOR), a leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced the winners of the customer satisfaction achievement award at the annual ShoreTel Champion Partner Conference in November. Only the top 10 percent of ShoreTel resellers receive this prestigious recognition.
“Black Box is committed to delivering an exceptional customer experience for all of our customers, and we are honored to be recognized by ShoreTel for our efforts. Innovative solutions from ShoreTel, backed by Black Box’s customer-focused approach, allow clients to optimize the investment in their communications infrastructure. Black Box gives its customers peace of mind by providing excellent support throughout the entire communications life-cycle,” commented Rick Gannon, Regional Vice President for Black Box. This marks the second consecutive year that Black Box has received the ShoreTel Circle of Excellence award.
Black Box specializes in delivering ShoreTel’s unified communications platform, including training and supporting end customers, alongside its expertise in other disciplines such as LAN, WAN, call center and voice and data application integration. ShoreTel and Black Box share the same goals, including the industry’s highest levels of customer satisfaction, ease of use for the UC solutions they provide and low total cost of ownership for customers.
ShoreTel’s focus on customer satisfaction is a core value, and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks customers not just how satisfied they are but also how likely they would be to recommend the reseller to a friend or colleague.