For the eighth time in the last 10 years, Wells Fargo Shareowner Services has won the Transfer Agent Leader Overall North America (TALON) large agent award. The 2012 winners were selected by issuers and evaluated on a variety of customer service functions, including call center operations, reorganizations, knowledge and responsiveness. Leading the “Large Agent” category in 20 areas, Wells Fargo Shareowner Services received the highest rating for overall customer satisfaction. Issuers were polled in the annual Transfer Agent Comparison Survey, which was released by Stockholder Consulting Services, Inc.
“The fact that Wells Fargo once again received this honor from our customers is recognition of our steadfast commitment to provide them with the best possible service,” said Todd May, head of Wells Fargo Shareowner Services.
To benchmark the performance of the largest agents, Stockholder Consulting Services, in partnership with Rutgers University Graduate School of Management, developed the methodology for conducting this survey more than 19 years ago. In 2012, more than 1,000 companies participated in the survey via email, evaluating overall satisfaction with their transfer agents. This year’s survey also found that industry ratings for all agents increased since 2011, further reinforcing that service agents continue to provide high quality of service.
“Wells Fargo’s outstanding service continues to be well recognized in the study. Their industry leadership over the last decade reinforces their unparalleled client support and services,” said Amy Pitou, president and CEO of Stockholder Consulting Services.
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About Wells Fargo & Company
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (
), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on
2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially.
About Stockholder Consulting Services, Inc.
Established 20 years ago, Stockholder Consulting Services, Inc. is based in Nutley, New Jersey. The company’s goal is to provide outstanding
to its clients in the stock transfer industry and help the industry maintain high standards by monitoring performance based on client’s feedback. Stockholder Consulting conducts an annual transfer agent survey - the first of its kind to canvass the entire industry. The company also publishes an annual
Directory of Transfer Agents
which covers every transfer agent registered with the SEC.