This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Crittercism And Helpshift Partner To Increase Mobile Customer Retention

SAN FRANCISCO, Dec. 18, 2012 /PRNewswire/ --  Crittercism, the world's first Mobile Application Performance Management (APM) platform, and Helpshift, the customer service help desk for mobile apps, today announced a partnership to help app developers gain greater visibility into the customer experience, increase app ratings, and improve retention across Android, iOS and HTML5 platforms.

Mobile customers expect a higher level of performance and have less tolerance for app issues, including crashes and bugs. By providing an immediate, in-app support mechanism for customers combined with error diagnostics, mobile teams can gain unique and valuable insight into eliminating crashes and retaining customers.

Helpshift and Crittercism have teamed up to offer developers and community managers a direct line of communication with customers, capturing critical app and device diagnostics with customer attributes for effortless troubleshooting and improvements. By combining Crittercism's deep crash and error data with Helpshift's seamless in-app customer service solution, developers are able to benefit from a more holistic view of usage patterns and app performance in order to quickly resolve issues from one unified dashboard.

"As business is increasingly conducted via mobile devices, companies need critical operational ("OPS") tools to ensure an excellent customer experience," said Andrew Levy, co-founder and CEO of Crittercism. "This partnership ties customer activity and error reports with customer requests, empowering mobile teams to take better care of their customers. I'm excited to offer our developer community access to Helpshift within our platform."

"To increase customer retention, it is important to implement a direct line of communication with customers.  An in-app channel is critical in creating a human connection that will make your app stand out among the millions currently available," said Abinash Tripathy, co-founder and CEO of Helpshift. "This partnership is yet another step forward in our mission to create the best possible experience for mobile companies and their customers." 

About Crittercism

Crittercism, based in San Francisco, California, is the world's first Mobile App Performance Management (APM) solution that offers a real-time global view of app diagnostics and app crashes across iOS, Android, Windows Phone 8, Windows RT and HTML5. Crittercism is currently on over 420 million unique devices with 25 billion app loads. The company's investors include Opus Capital, Shasta Ventures and Google Ventures.  Learn more @crittercism and

About Helpshift

Helpshift, based in San Francisco, California, the help desk dedicated for native applications, is redefining how companies handle customer service on mobile.  Helpshift's solution increases app rankings, reduces overall support time, and retains more customers. App support is available on iOS, Android, and HTML5. The company is backed by True Ventures and Nexus Venture Partners. To learn more about Helpshift, visit

SOURCE Crittercism

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,698.18 -77.94 -0.44%
S&P 500 2,059.69 -8.20 -0.40%
NASDAQ 4,880.2280 -20.6570 -0.42%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs