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Datalink Introduces Managed Services For Virtual Data Centers

Datalink (Nasdaq: DTLK), a leading provider of data center infrastructure and services, today announced a major expansion of its managed services portfolio with the addition of unified monitoring and managed infrastructure services for virtual data centers (VDCs). The new services enable organizations that utilize Datalink to design and deploy next-generation VDC architectures to also outsource 24x7 monitoring, reporting, operating, and troubleshooting of all components to Datalink’s dedicated managed services staff. As a result, data center operations are optimized and customers’ IT teams are freed up to focus on strategic initiatives.

Datalink’s expanded services catalog also includes managed archiving, cloud backup, and server offerings. These broad new capabilities are a result of the October 2012 acquisition of Cary, North Carolina-based Strategic Technologies, Inc., (StraTech), as well as Datalink’s continued strategic focus on delivering data center services that help customers maximize the performance and availability of their business-critical computing resources.

The new managed services span performance monitoring, problem identification, analysis, and diagnosis, as well as advanced features designed specifically for converged environments such as NetApp’s FlexPod and EMC’s VSPEX reference architectures.

Those features include:

  • Synthetic transaction capabilities that simulate vMotion migration of virtual machines, end user connectivity to the VDC infrastructure, and other system functions to proactively detect problems before they interfere with business operations.
  • Multiple daily VM migration tests to ensure that virtual machines can be migrated live to optimize performance or adjust for host failure without service interruption.
  • vCheck daily healthcheck reports to proactively identify issues before they impact services.
  • Unified dashboards for the VDC architecture, VMware guests and storage that expedite problem resolution to improve time to repair.

VDC customers will use Datalink’s OneCall Unified Support Service for single-source problem resolution without the need to call the network, server, and storage vendors that comprise the VDC environment individually. The combination of Datalink’s VDC managed services and OneCall sm Support Services can significantly decrease downtime in the event of a problem.

“With the managed monitoring and backup services added earlier this year, as well as these new offerings, in the last eight months we have doubled the managed services we offer to keep customers’ data center operations running smoothly,” said Mike Parsons, vice president of support services, at Datalink. “We now have a robust suite of managed services that lessens the burden on an organization’s IT staff, addresses a wide range of needs, and provides a depth and breadth of expertise not available in most in-house IT teams.”

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