P&G Professional™, the away-from-home division of Procter & Gamble (NYSE:PG), was recently awarded “Vendor of the Year” by El Pollo Loco for their Cleaning and Food Safety Program. P&G Professional was chosen from more than 100 supplier partners for their program’s effectiveness, which contributed to a 12.9 point improvement in El Pollo Loco’s cleanliness score in Nation’s Restaurant News and WD Partners’ second annual “Consumer Picks” survey. P&G Professional’s customized Cleaning and Food Safety Program also helped deliver bottom line savings to El Pollo Loco.
“Our relationship with P&G Professional is so much deeper than just buying products,” said Steve Sather, CEO and president, El Pollo Loco. “They are responsive, provide personalized training and have truly partnered with us to move El Pollo Loco toward a ‘best in class’ guest service experience.”
Since partnering with P&G Professional, El Pollo Loco improved in nearly all categories of the “Consumer Picks” survey. For example, its reputation rating improved by 9.9 points, the service rating went up by 4.7 points, their atmosphere rating improved by 4.0 points, and the restaurant’s overall score improved by 5.8 points.
“We’re honored to receive this award from El Pollo Loco,” said Eric Hetrick, commercial director, P&G Professional. “Cleanliness is important for obvious food safety reasons, but we also understand that the customer’s perception of cleanliness directly impacts their perception of other aspects of a business as well, including service, atmosphere and even food quality. We’re looking forward to many more years of partnership with, and success for El Pollo Loco.”
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