This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here Announces SaaS Licensing Options For Patented Nexus(R) Service Delivery Platform

REDWOOD CITY, Calif., Dec. 17, 2012 (GLOBE NEWSWIRE) --, Inc. (Nasdaq:SPRT) today announced Software as a Service (SaaS) licensing options for its Nexus® service delivery platform, which is specifically designed for technology support providers. Nexus is a suite of cloud-based applications, foundation services and business analytics that enable remote and on-site technology services.

"Nexus is the result of years of intensive R&D investment, incorporating everything we've learned working with the nation's largest communications companies, retailers, technology providers, enterprise help desks and other support organizations," said Rich Matta, Senior Vice President of Engineering and SaaS Solutions. "We deliver some of the largest premium support programs in the world using the Nexus platform. By licensing the platform, we provide an opportunity for others to benefit from our innovation, improving efficiency while enhancing the experience for their customers."

Nexus is offered in three different editions to meet a wide range of technology service provider needs:
  • Nexus Standard complements existing service desk and remote support solutions by providing a unique technology that guides and automates the service delivery process, thereby enhancing consistency, quality and customer satisfaction.
  • Nexus Plus adds a complete remote and online support capability to the Standard offering, enabling organizations to reduce the frequency of onsite visits and provide faster turnaround times.
  • Nexus Enterprise delivers a comprehensive and seamlessly integrated alternative to multiple disparate systems, including service desk management, remote support, subscription billing and entitlement management. One of the largest direct marketing firms in the United States is currently deploying Nexus Enterprise for use in its technology services business.

Nexus includes the following cloud-based capabilities:
  • Consumer / SMB Applications that drive sales via a health check app; provide a seamless experience for subscribers through a desktop client, a subscriber portal and e-cart for online sales; and optimize and secure computers, tablets and smartphones.  
  • Tech Expert Applications that guide workflow and automate solutions to technical problems; a unified workspace that combines remote support, chat, telephony, ticketing and order taking and eliminates the "swivel chair" between applications; and a supervisor dashboard that enables real-time monitoring.  
  • Foundation Services for building comprehensive and fully branded technology service programs including: marketing modules that provide a recommendation engine, customer profiles, and subscriber messaging; commerce modules including PCI compliant payment processing and a flexible promotion engine; entitlement modules including subscription management, service definitions, and software licensing; and logistics modules including skills-based routing and work order management.  
  • Web Services APIs that enable a tightly integrated partner ecosystem, with pre-built integrations to key technology partners for on-site and depot services, small business cloud services, warranty offerings and online backup. Web services APIs are also included for real-time integration to existing systems such as e-commerce, billing, CRM, point-of-sale and others.  
  • Business Analytics and Reporting that provide insight into program performance, marketing KPIs, subscription usage and churn, service delivery quality and compliance, SLA management and customer satisfaction. Reports are accessible through a real-time portal and can also be distributed regularly via email or secure FTP export.

For more information, please contact us at .

About, Inc. (Nasdaq:SPRT) enables partners to unlock the potential of technology services. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive service delivery platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: ., Inc. is an Equal Opportunity Employer. For more information, visit .

Copyright © 2012, Inc. All rights reserved., Nexus, and the logo are trademarks or registered trademarks of, Inc. in the United States and other countries.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $94.09 -1.10%
FB $117.67 0.20%
GOOG $697.08 0.68%
TSLA $221.88 -4.50%
YHOO $35.99 -0.06%


Chart of I:DJI
DOW 17,639.02 -111.89 -0.63%
S&P 500 2,049.89 -13.48 -0.65%
NASDAQ 4,724.1240 -39.10 -0.82%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs