"The client trusts the brand, but the employee even more," Romero said. "But when you touch their money, people change radically. We've seen death threats, insults, people who come in with shotguns."Romero heads a Bancaja union and he has seen an increase in the number of complaints from employees who feel they can't go out on the street because they are scared.
1 Million Investors Lose It All: Spain
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