BLUE BELL, Pa., Dec. 13, 2012 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that its Dutch subsidiary has won a contract from Nutreco to provide worldwide end-user and data center support services.
Nutreco, a new Unisys client, is a global leader in the production of animal nutrition and fish feed.
Under the terms of the contract, Unisys will provide Nutreco with a single-point-of-contact (SPOC) service desk to respond to end-users' IT service requests on-site, online, via telephone or through self-help tools. Four of Unisys' global managed services centers – in Budapest, Bogota, Sao Paulo and Shanghai – will deliver the uniform support.
Unisys service representatives will provide support for 6,000 Nutreco employees in 14 languages: Czech; English; French; German; Indonesian; Italian; Japanese; Mandarin; Polish; Portuguese; Russian; Spanish; Turkish and Vietnamese.In addition, Unisys will provide on-site services for more than 180 locations in 29 countries.¹ Unisys will also deliver managed data center and disaster recovery services for more than 900 servers housed at Unisys facilities in the United Kingdom and United States and at Nutreco sites around the globe. "Nutreco requires consistent IT support services worldwide so our employees can stay continually productive in taking our new products to market, serving our customers and growing our business," said Henry Van de Ven, Director IT, Nutreco. "With global services delivery capabilities and native-language support throughout every market where Nutreco does business or aspires to grow, Unisys is an ideal partner. Unisys can both meet our needs today and create innovative solutions to support Nutreco's employees as our business expands." The Unisys end-user services solution can be scaled to accommodate Nutreco's future development plans in Brazil, Russia, Southeast Asia and China – all key growth markets for the company. Unisys will also apply its Continuous Service Improvement and Innovation Plan methodology and Service Excellence Office to identify and implement improvements in Nutreco's end-user support supply chain. "We are delighted to work with Nutreco to deliver a truly global solution for managed end-user data center services," said Ron Frankenfield, president, Unisys Global Managed Services. "This engagement is just the latest example of Unisys being selected to provide mission-critical managed services to a market-leading company across a global footprint. Clearly, Nutreco chose Unisys not only for the advanced state of our services and the value that they can provide now, but also for our vision of the way managed IT can support Nutreco's evolving business objectives." Note to Editors ¹ Unisys will provide managed services for Nutreco in Belgium, Czech Republic, Cyprus, France, Germany, Greece, Hungary, Italy, the Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Turkey, United Kingdom, Ukraine, United States, Canada, Brazil, Chile, Guatemala, Mexico, Australia, China, Indonesia, Japan and Vietnam. About Nutreco Nutreco is a global leader in animal nutrition and fish feed. Its advanced feed solutions are at the origin of food for millions of consumers worldwide. Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture.