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Top 5 Airline Service Moments of 2012

Southwest Agent Offers Her Belt to Passenger

WHO: Southwest airport agent Lydia Jarden.

In a bathroom at the Orlando International Airport this summer, a five-year-old boy had an unfortunate accident, one that left his clothes soaking wet as he prepared for a flight on Southwest (LCC). Did you ever notice how hard it is to find a good kid's clothing store in an airport? This boy's dad did.

In a recent issue of Southwest Spirit magazine, CEO Gary Kelly wrote about the experience. "The only clothes the father could find were shirts for sale in the gift shop, and he was scrambling to find a solution," Kelley wrote. "That's when he brought this to the attention one of our customer agents in Orlando."

Agent Lydia Jarden began calling around the Southwest Orlando operation, trying to find a small pair of pants. "She found some uniform pants, and after removing the Southwest markings, she cut the length to fit the little boy," Kelly wrote. "There was only one problem -- the waist was about ten sizes too big. So our employee removed her own belt and punched a hole so it would properly fit the boy's waist."

Is the customer service really this good in other industries?

-- Written by Ted Reed in Charlotte, N.C.

>To contact the writer of this article, click here: Ted Reed

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