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Top 5 Airline Service Moments of 2012

Wedding Day Blues Avoided

WHO: Delta employees in Minneapolis.

One day in July, a Delta passenger, flying from Pittsburgh to Boise, Idaho, to attend a wedding, sat down on her Minneapolis-Boise flight only to have a disturbing thought: She had left her dress on the Pittsburgh-Minneapolis flight.

" In an extreme panic, I ran back up to the gate to check with the gate attendants to see if they could radio over to my previous gate so that I could get my dress," the passenger said, in a letter to Delta. "They radioed, but no one was at the previous gate. At this point, I only had five minutes until the plane was departing. Distraught and frustrated, I stomped back onto the plane. All of a sudden, a flight attendant came prancing down the aisle with my dress. She said the agents somehow were able to get the dress and immediately rushed it to our gate and they handed it through the window of the cockpit.

"I will never be able to express my extreme gratitude for the gate agents/flight attendants/pilots/and Delta in general," the passenger said.
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