Although NSTAR customers fared better in the storms than others in Massachusetts and New England, circumstances were difficult for customers with service outages. The company is committed to improving overall service with continued investment in smart-switching technology, vegetation management and the formation of open communication channels with customers and municipalities. NSTAR has consistently applauded the work of all of its employees during the storms, including the diligent efforts of its labor unions, UWUA Local 369 and Steelworkers Local 12004.“The department’s penalties are likely to represent a significant blow to our employees who have made personal sacrifices to serve customers in these storms,” Schweiger said. “They should know that their efforts make all the difference, regardless of these arbitrary findings.”
NSTAR Intends To Appeal DPU Finding On Storm Penalties
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