Wright-Patt Credit Union, which services more than 230,000 members in Southwest Ohio, is bringing a state-of-the-art branch banking experience to its members, beginning in February 2013. Using APTRA Interactive Teller from NCR Corporation (NYSE: NCR), Wright-Patt members will be able to conduct remote, assisted-teller transactions over an ATM, interacting live with a centralized Wright-Patt teller who has control of the machine. Wright-Patt will begin testing 19 APTRA Interactive Teller units in a variety of locations, including existing and new branch lobbies, branch drive-throughs, and off-site locations.
APTRA Interactive Teller is part of NCR’s assisted service suite of solutions, combining the best of video collaboration and remote transaction-processing technology on an ATM. Through Interactive Teller, members will be able to connect and interact with a remote teller in a highly personalized, two-way audio/video experience. Financial institutions that have already installed Interactive Teller have used the remote teller service to instantly and efficiently deploy extra service capability to help reduce teller wait times during busy times of the day, offer teller services after the branch has closed, and add branch services in areas where they do not have a branch presence.
“We believe that NCR’s technology will help us increase our members’ convenience and access to teller services,” said Darrick Weeks, chief operating officer, Wright-Patt Credit Union. “What we liked about NCR’s solution was that it was a direct interaction with a live teller who has complete control of the ATM, rather than just verbal assistance from a remote employee. Interactive Teller is easy to use and intuitive, and we are optimistic that it will provide a great experience to our members.”
Wright-Patt will install 12 walk-up units in branch lobbies and off-site locations, and seven additional units in branch drive-throughs.Beyond talking to a teller, Interactive Teller offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits. Approximately 95 percent of all teller transactions can be performed via Interactive Teller in addition to the usual product sales and service that an in branch teller provides.