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Kohl’s Department Stores’ Hassle-Free Return Policy Lets Holiday Gift Givers Shop With Confidence

Kohl’s Department Stores’ (NYSE: KSS) hassle-free return policy allows consumers to shop with confidence for a dreamy shopping experience this holiday season. Customers may return any item, any time, for any reason - with or without a receipt. The quick, convenient experience, coupled with deeper savings opportunities, unprecedented values and customer-friendly policies and conveniences, makes Kohl’s the destination for shoppers with big holiday dreams.

“Customers can shop with confidence at Kohl’s every day knowing we stand behind every purchase made at Kohl’s stores nationwide and from our extensive assortment at Kohls.com,” said Vicki Shamion, Kohl’s senior vice president, public relations, social marketing and community relations. “To make holiday gift giving easy, merchandise returns and exchanges are always hassle-free at Kohl’s.”

Shop With Confidence – Kohl’s Hassle-Free Return Policy
  • Kohl’s hassle-free return policy gives customers a quick, convenient and “no questions asked” experience.
  • Customers returning merchandise with receipts are eligible to receive full refunds or even exchanges.
  • Customers with gift receipts will be granted an even exchange or Kohl’s merchandise credit for returned items.
  • No receipt? No problem. Customers without a receipt will get a merchandise credit good toward anything in the store. Or, if a customer paid with a Kohl’s Charge or other credit card, Kohl’s can look up the purchase and give a refund or even exchange.
  • Kohls.com customers have the option to return items to either Kohls.com or at any Kohl’s store nationwide.
  • Kohl’s hassle-free returns on any item with no time limit makes gift giving worry free.

Gift Giving Made Easy – Kohl’s Gift Cards

Give the gift that is always the perfect size – a Kohl’s gift card. Offered in a variety of denominations and designs, gift cards can easily be purchased in store or online. Enjoy free standard shipping on gift cards purchased online at Kohls.com. E-gift cards can be purchased at Kohls.com and will be delivered virtually instantly via email. Kohl’s gift cards have no expiration dates or service fees. Terms and conditions apply.

Kohl’s Dream Policies and Customer Conveniences

From the stores to the website to mobile devices, Kohl’s customers will enjoy a dream-like shopping experience with incredible gifts at unprecedented values and customer-friendly policies and conveniences which include:

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