Orange Business Services achieved the only Leader rating in the global enterprise market for IP telephony and unified communications services for the second consecutive year, according to a recent report from Current Analysis.
“Orange Business Services (Orange) is a leader in the global enterprise market for IP telephony and UC services, because it has the global resources, portfolio and customer support organization to deliver these solutions on a consistent basis to MNC customers,” said Sandra O’Boyle, Current Analysis Research Director, Business Network and IT Services. “Orange has a focus on delivering complete IPT and UC solutions across leading vendors under the banner of its Business Together portfolio. Its goal is to offer flexible solutions as premise-based, cloud-based or hybrid.”
“Orange Business Services offers a complete range of UC&C solutions and services that can be adapted to the specific environment and eco-system of each multinational customer and has the unique capacity to deliver those solutions in a consistent way on a global basis,” said Paul Molinier, vice president, Unified Communications & Collaboration (UC&C), Orange Business Services. “Indeed, all large companies have specific constraints when implementing a unified communications strategy, and Orange Business Services provides all of the UC&C services which will make the implementation successful whether it is a customer-premise or cloud-based solution.”
As a leader in the global unified communications enterprise market, Orange Business Services supports multinational companies on their unified communications journeys through:
- global reach – Orange Business Services provides a robust portfolio of unified communications and collaboration solutions in over 100 countries.
- clarity of strategy – Unlike other providers, Orange Business Services plans new solutions for global rollout from the outset. Orange has strategically organized its unified communications portfolio based on user profiles that incorporate IM, presence, telephony, unified messaging, conferencing, and mobility. It all works together to provide a global synchronized unified communications solution that is easy for companies to understand and end users to adopt.
- depth of portfolio – Industry analysts report that Orange Business Services offers the broadest range of fully-managed solutions, with premise-based solutions based on leading vendor technology; flexible cloud-based solutions such as Business Together as a Service which was recently named Best Cloud Service at the 2012 World Communication Awards (WCA); and hybrid models. Orange Business Services can support enterprises that are transitioning from a traditional PBX solution to a full unified communications solution.
- service wrap – Orange Business Services offers an unmatched service wrap to support its unified communications portfolio. Life cycle services encompass consulting, project management, global deployment, equipment resale, integration, and migration. Orange supports customers 24x7 through an ITIL ® based service management framework. Its people, processes and state-of-the-art tools are ISO certified. Orange Business Services won the WCA User's Choice Award based on extensive end user research carried out by Total Telecom in conjunction with Ocean82. Orange received the highest customer satisfaction index from an assessment of survey responses reflecting outstanding customer experience.