FLEET, England, December 6, 2012 /PRNewswire/ --
Extension of partnership will enhance customer experience
Anite, a global leader in wireless device testing technology and National Instruments (NI), a global provider of tools for measurement and control, today announced the extension of their partnership to include regional repair capability at key global locations. Their current collaboration is focused on providing calibration services. The partnership will make use of NI's existing customer technical support network with its dedicated resources located at regional sites in close proximity to Anite's customers.
The existing Anite-NI technical support network already delivers highly competitive turnaround times for the annual calibration of customer test equipment. On the 28 th of November, Anite and NI signed a contract to extend the collaboration to include repair. A joint plan will see global repair capability being rolled out over the course of 2013.Mike Bonin, Managing Director of Anite's Handset Testing business, says, "We are very pleased to strengthen our partnership with NI, enabling us to continue to enhance the customer experience, one of our key strategic goals." "National Instruments is delighted to expand our cooperation with Anite to include regional calibration and repair centres of excellence. This supports our company's goal to deepen our knowledge and build relationships to ensure the global success of our partners and customers," added Robert Morton, Managing Director of NI UK & Ireland. About Anite Anite provides a comprehensive range of critical IT solutions to the Wireless and Travel sectors across the globe. Listed on the London Stock Exchange, Anite develops and implements software as well as provides consultancy, systems integration and managed services to ensure that our customers operate effectively and securely. By using the latest technologies to deliver quality and cost-effective solutions, Anite meets customers' specific requirements and realises tangible results for its clients.