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Wells Fargo Brings Disaster Assistance Directly To Customers Impacted By Hurricane Sandy

Wells Fargo Home Mortgage has expanded its Hurricane Sandy Customer Assistance and Recovery Effort with the deployment of three mobile hubs to provide face-to-face assistance for customers in FEMA-declared disaster areas in New York and New Jersey.

The mobile hubs recently arrived in three local communities in New York and New Jersey bringing to each location 50 team members from Wells Fargo Home Mortgage who are ready and able to assist customers with their home recovery efforts.

“We are committed to helping our customers rebuild in the aftermath of Hurricane Sandy,” says Mary Coffin, head of Mortgage Servicing. “That’s why we’ve deployed customer assistance hubs in several local communities. At the hubs, customers can receive mortgage payment assistance, endorsement and processing of insurance claim checks, and face-to-face consultation with our service representatives. We will continue to offer our customers disaster recovery assistance by phone, online and at our local bank stores.”

The customer assistance hubs are currently deployed in the following locations:

    1001 Fischer Blvd., Toms River, N.J. 08753         November 29 – December 13, 2012
210 South Wellwood Ave., Lindenhurst, N.Y. 11757 November 30 – December 14, 2012
300 Father Capodanno Blvd., Staten Island, N.Y. 10305 December 3 – December 14, 2012

The hubs are in operation from 10 a.m. to 8 p.m. EST, seven days a week. Customers can make an appointment at one of the hub locations by calling 1-800-405-8067, Monday through Friday, 9 a.m. to 6 p.m. EST or by visiting our website at www.wellsfargo.com/care. Walk-in customers are also welcome.

Collectively, the hubs are capable of serving 3,000 to 4,000 customers per week — some of whom may have already been suffering financial setbacks and hardships before the arrival of Hurricane Sandy.

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