New Jersey American Water stepped up communications before the storm, establishing a specific website for Hurricane Sandy updates and water service information. This was, again, an Irene lesson, and was quickly accessed by thousands of visitors throughout the storm. The company also used social media to get out information, and respond to customer questions and issues in near real time. By the time the storm had passed nearly 900,000 people had received company information via the Facebook page.
Water system restoration continues on the northern barrier island in Ocean County, where New Jersey American Water crews are working seven days a week to repair the water distribution infrastructure damaged by the storm. “Our hearts, as well as our dedicated efforts, go out to our customers, particularly those facing an unprecedented level of loss and destruction from Hurricane Sandy,” said Baker. “We are working as quickly, and given the challenges of debris and storm damage, as safely as we can to reestablish water service for them.”
New Jersey American Water, a wholly owned subsidiary of American Water (NYSE: AWK), is the investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.5 million people. Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 7,000 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 15 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting