New Jersey American Water stepped up communications before the storm, establishing a specific website for Hurricane Sandy updates and water service information. This was, again, an Irene lesson, and was quickly accessed by thousands of visitors throughout the storm. The company also used social media to get out information, and respond to customer questions and issues in near real time. By the time the storm had passed nearly 900,000 people had received company information via the Facebook page.Water system restoration continues on the northern barrier island in Ocean County, where New Jersey American Water crews are working seven days a week to repair the water distribution infrastructure damaged by the storm. “Our hearts, as well as our dedicated efforts, go out to our customers, particularly those facing an unprecedented level of loss and destruction from Hurricane Sandy,” said Baker. “We are working as quickly, and given the challenges of debris and storm damage, as safely as we can to reestablish water service for them.”
Planning And Execution Pay Off During Sandy
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