Lowe’s Companies, Inc. (NYSE: LOW) will discuss progress made on its mission to deliver better customer experiences and provide further details of its strategy designed to drive long-term sales growth, increase profitability and enhance shareholder value when the company meets with analysts and investors today in Mooresville, North Carolina at its conference.
Robert A. Niblock, Lowe’s chairman, president and CEO, said, “As we look at the home improvement industry, we know consumers’ affinity for their homes remains strong even as we emerge from the worst housing downturn since the Great Depression. As a result, we’re focused on transforming Lowe’s to be the first choice for home improvement by providing better experiences.
“With the infrastructure we have in place and the changes we’re making, we expect to generate significant cash flow for years to come. We will use that cash flow to make investments in our core business, in other strategic opportunities to serve developing home improvement markets, and to return capital to shareholders,” Niblock concluded.
During the conference, senior Lowe's executives will focus on critical decisions and progress on key initiatives that position the company for success, and will update its long-term financial targets. Highlights of the presentations include:
- Gregory M. Bridgeford, chief customer officer: “We are building on our core strengths with Value Improvement and Product Differentiation. These focus areas are expected to deliver comparable store transaction growth, higher gross margins and improved inventory productivity. You might think of Value Improvement as the inner circle enhancing the core, and Product Differentiation as the outer circle driving excitement and flexibility.”
- Rick D. Damron, chief operating officer: “We will evolve our sales culture across all channels to better understand and serve customers’ needs, and further leverage our investments in technology. This next phase of our transformation is focused on our associates and their relationship with customers. It is a shift from a transaction-oriented culture to a project-oriented culture with a particular focus on lead conversion and average ticket growth.”
- Robert F. Hull, Jr., CFO: “We are focused on building the experiences customers want and are dedicated to finishing our journey. Differentiated experiences will lead to brand advocacy and loyalty, which in turn drives return on invested capital and shareholder returns.”