Moreover, around-the-clock technical support and monitoring of critical gears, the creation of data analysis reports, specialist recommendations, and preventive maintenance notifications augment the value of Moventas' services. The company is now working to offer this unique remote diagnostic solution in different languages across Europe, in order to provide better local support to its customers at the regional level.
"End user feedback indicates that Moventas exceeds the industry's gearbox servicing needs," concludes Natarajan. "The company's ability to either repair or rebuild gearboxes from other manufacturers and supply spare parts for almost most any gearbox application ensures a hassle-free, single point-of-contact for all servicing needs in this market."
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.About Moventas Moventas is one of the world's leading gear manufacturers. Moventas offers power transmission solutions to, for example, wind energy, pulp and paper as well as the mining industry, and comprehensive services for the overhaul, maintenance and remote management of gears. Moventas has some 950 employees in 13 countries and a worldwide partner network. Moventas is part of the global engineering group Clyde Blowers. www.moventas.com About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.