RESTON, Va., Dec. 4, 2012 /PRNewswire/ -- Contact Solutions, a leading provider of cloud-based customer self-service solutions, today released an infographic examining Interactive Voice Response (IVR) costs and savings potential. The infographic details one company's major monetary savings with the paid, optimized IVR solutions offered by Contact Solutions over the "free" IVR services many business process outsourcers provide.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit www.contactsolutions.com SOURCE Contact Solutions