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PGi Re-Imagines Social Customer Support With New GlobalMeet® Community

Stocks in this article: PGI





ATLANTA, Dec. 3, 2012 /PRNewswire/ --  PGi (NYSE: PGi), a global leader in virtual meetings for more than 20 years, today announced the public launch of the GlobalMeet Community. Users of PGi's next-generation web conferencing solution, GlobalMeet, can now collaborate, get answers to their technical or account questions and learn innovative new ways to drive their business goals with better online meetings in an interactive, online forum.

GlobalMeet was designed to be the most intuitive web conferencing product on the market, with a simple-to-navigate user interface, scalability for up to 125 users and easy access from any desktop, web, or mobile device. The new GlobalMeet Community is built on the Jive Software® platform, the world's leading provider of social business solutions, enabling true social business collaboration.

"The social, interactive era we live in demands a different kind of customer service, and PGi is at the forefront of the movement toward collaborative customer support that drives business value," said Christopher Morace, chief strategy officer at Jive. "The GlobalMeet Community provides a canvas for users to not only solve challenges but expand their understanding of the product, share their ideas and successes. Companies like PGi are using social business to listen, engage, and respond to their customers in a more granular, personal manner – which often leads to improved customer satisfaction and loyalty."

The GlobalMeet Community will be the second digital customer care community from PGi. Designed for users of its cloud-based video conferencing solution, iMeet®, the iMeet Community has seen tremendous customer adoption and growth since its launch in July – with more than 30,000 page views in October alone. To date, nearly 20 percent of iMeet customers have registered in the iMeet Community, illustrating the great value this online forum provides users.

"The success of the iMeet Community proves that for most people, a quick search on the Internet is a first stop for finding answers," said Sean O'Brien, EVP of strategy and communications for PGi. "Giving users the ability to share ideas, post questions, and receive information opens even more doors for collaboration. With the launch of the GlobalMeet Community, we are continuing our quest to provide excellence in customer care in a format that is familiar and accessible to our users."

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