"Implementing responsive design technology is a part of Hertz's commitment to be the fastest, easiest and most valued car rental company in the world, and a leader in innovation," commented Hertz Chief Innovation Officer, Joe Eckroth. "We are committed to innovation that streamlines our customers' experience as well as our business practices."Hertz offers its customers the most technologically innovative products and services available that results in the fastest, easiest and most valued rental experience to keep customers "Traveling at the Speed of Hertz." This includes Hertz 'Carfirmations', a mobile SMS text and email service that confirms a Hertz Gold Plus Rewards member's reservation and advises them of their car and location prior to arrival at the Hertz facility; 'Gold Choice', which gives Gold members the power to keep the car they reserved or simply choose a different car from the Gold Choice area; and Counter By-Pass and e-Return, which allows customers to bypass counter lines and go directly to their cars and then return their vehicles with the fastest car rental drop-off that includes an email receipt within hours. These are all free services for Hertz Gold Plus Rewards members, which is free to join. In addition, Hertz continues to expand the presence of its ExpressRent Interactive Kiosks that let customers rent a car, with or without a reservation, through a live, face-to-face video kiosk. Finally, Hertz pioneered vehicle-specific reservation capabilities via its Collection series and has the largest fleet of make and model 'reservable' cars in the industry.
Hertz Launches Industry First App To Streamline Customers' Online Experience
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