Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple honors for market and technology leadership in the Asia Pacific market. Among recent awards are those from analyst firm Frost & Sullivan and the International Customer Management Institute (ICMI). These honors reinforce the ways that Verint’s customer-centric workforce optimization and voice of the customer analytics software continues to help organizations enhance customer experiences and heighten loyalty, identify revenue opportunities and competitive advantages, and improve performance and profitability.
Frost & Sullivan Affirms Verint as Leader in Asia Pacific Market
Based on its recent analysis of the Asia Pacific contact center market, Frost & Sullivan recognized Verint with the 2012 Best Practices Award for “Asia Pacific Market Share Leadership Award” for call monitoring systems. The company also was named the 2012 “Call Monitoring Vendor of the Year” in the firm’s latest Australian contact center market report.
Through its awards program, Frost & Sullivan recognizes organizations for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.“Verint has continued its focus on product innovation and ways to enhance customer value and market expansion,” says Krishna Baidya, industry manager, Asia Pacific ICT Practice, Frost and Sullivan. “In 2011, the company added greater analytics and Voice of the customer capabilities to further enhance its flagship Impact 360 ® Workforce Optimization ™ suite. Leveraging its strong product portfolio that enables enterprises to gain deeper insight into customer interaction across a variety of channels and visibility of enterprise performance, Verint secured its leadership position with key wins across leading verticals in all markets in the region.” Baidya adds, “Capturing more than 53 percent market share in the Call Monitoring Systems segment in Asia Pacific, Verint maintained its leadership, making it a worthy recipient of this award.”
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