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Fidelity Bank, which is widely known in
Ghana for its innovative mortgage and rural banking products, has evolved from a
$100,000 start-up to a multi-million dollar enterprise that is now preparing for a listing on the Ghanaian Stock Exchange. Faced with growing pressure on its back-end processes and technology systems, Fidelity sought an integrated solution that would enable it to manage future growth as it kick started its expansion program.
"We are at a critical period in the history of our bank where we need to have in place the right kind of technology going forward," said
Edward Effah, Managing Director, Fidelity Bank. "With advanced technologies and enhanced business intelligence tools, IBM is helping us to optimize our ability to provide a wider range of services to our rapidly growing client base."
The data center, which is housed in the bank's headquarters in the Ghanaian capital of
Accra, has been designed from the ground-up with the latest advances in energy efficiency, business continuity, resiliency, security and disaster recovery.
Fidelity Bank is ISO certified – the first bank in
Ghana to achieve this mark. The bank has been voted the best Growing Bank three consecutive times in
Ghana. Other recent awards include, Best Bank, Customer Care 2010 and runner up in Short-term loans, Information Technology and Corporate Social Responsibility.
Fidelity Bank has extended its footprint into
Asia with the establishment of Fidelity Asia Bank in
Malaysia. This has also opened up trade and investment opportunities between
Ghana and the Far East.
To deliver the data center, IBM pooled together local and international consulting expertise and leveraged best practice examples from across the world, to deliver a customized yet affordable solution. The new data center will simplify back-end management processes and provide higher levels of service availability, helping the bank to deliver a positive end-user experience.