About half (49 percent) of small business owners in California say a relationship with their bank is a “very important” part of their success. According to the results of a survey of 1,222 small business respondents in California conducted by California Bank & Trust (CB&T), one in two small business owners in the Golden State depend on their bank for resources beyond capital. Small business owners cited “access to capital” and “knowledge and advice” among the top items they depend on from their banking relationship. Meanwhile, 8 in 10 indicated their financial institution does not keep them regularly or adequately informed of federal, state or local programs that can help them grow and succeed.
Tory Nixon, California Bank & Trust Executive Vice President (Photo: Business Wire)
California Bank & Trust fielded a benchmark survey to gauge California’s economic pulse from the viewpoint of the state’s small business owners during the first half of 2012. The survey was conducted again in September, 2012, to determine changes in sentiment as the year had progressed. “We conducted a survey of small businesses in California to help give us a better understanding of the challenges faced by a core part of our business,” says Tory Nixon, California Bank & Trust executive vice president, who manages small business lending for the company. “We also wanted to assess their opinion of doing business in the state. We wanted to know: what keeps them up at night? What we are hearing is that small businesses are seeking advice, counsel and expertise to help them navigate the challenges created by today’s economic climate. This knowledge helps California Bank & Trust focus its commitment to helping these businesses overcome their challenges so they remain vital not only to the state, but to the economies of their respective communities.”
While small business owners are seeking knowledge and advice, the perception is that access to capital does remain scarce. The majority of businesses responding to the survey also described their ability to get capital since 2010 as “very difficult” while 30 percent described the process as “somewhat difficult.” Approximately 41 percent of business owner respondents who applied for capital over the past two years were denied, and two thirds of those were not able to secure alternative financing. When asked, some survey respondents mentioned the ability of community banks to address the specific needs of small businesses in their community as opposed to the larger national banks. “California Bank & Trust helps to provide its customers with access to capital whenever possible,” says Nixon. “We are closer to our customers which enables us to have a better understanding of their businesses and get them the resources they need to achieve their business goals and objectives.”