This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Southwest Airlines Announces Reservations Consolidation Into New Atlanta Call Center

DALLAS, Nov. 28, 2012 /PRNewswire/ --  Southwest Airlines (NYSE: LUV) today announced that the airline is consolidating operations from three AirTran Reservations Call Centers into a single call center in Atlanta.  The new Atlanta Customer Support & Services (CS&S) Call Center will become the seventh Southwest Airlines Call Center and will be located in the AirTran Corporate Center (ACC) in College Park.  The expansion in the new Atlanta Call Center will be Southwest's first center in the Eastern Time Zone and joins Southwest CS&S Centers in Albuquerque, Chicago, Houston, Oklahoma City, Phoenix, and San Antonio.  The Atlanta Call Center at the ACC will open in early May 2013; following that time, the airline will close the Carrollton and Savannah Call Centers on July 31, 2013.  The airline is offering every Employee in both the Savannah and Carrollton Centers a job opportunity.

Initially, the new Atlanta Call Center will handle all AirTran Airways calls, and then will transition to handle Southwest Customer calls in the future.  The new Atlanta Call Center opens in May and will have more than 300 desks to handle inbound calls. 

"The decision to consolidate these three centers is one more step toward the integration of Southwest and AirTran. Our new Atlanta Call Center honors AirTran's history while casting a future vision for call center operations at Southwest," said Southwest Airlines Vice President Customer Support and Services Jack Smith.  "Our Customer Support and Services Employees are an important touch point for our Customers, and we look forward to continuing this dedication to Customer Service in our expanded Atlanta Call Center as well as our other six Southwest Airlines CS&S Centers."

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,798.49 -14.90 -0.08%
S&P 500 2,090.11 +1.24 0.06%
NASDAQ 5,127.5250 +11.3820 0.22%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs