SAN DIEGO, Nov. 28, 2012 /PRNewswire/ -- San Diego Gas & Electric (SDG&E) was recognized with top honors at the annual PA Consulting Group (PA) 2012 ReliabilityOne™ and ServiceOne awards ceremony, winning the ReliabilityOne Award for reliability performance among utilities in the western states and Canada for the seventh year in a row, the award for "Outstanding Response to a Major Outage Event" for the response to the Pacific Southwest Blackout, and the 2012 ServiceOne Award for outstanding customer care performance among North American utilities.
The ReliabilityOne Award recognizes utilities that have demonstrated superior reliability performance and have excelled in delivering reliable electric service to their customers.
"We are honored to be recognized for the seventh straight year as the 'Best in the West' for electric reliability," said David L. Geier, vice president of electric operations for SDG&E. "Safety, reliability and customer service are the cornerstones of our business and our goal is to make sure that our employees have the tools and training to get the job done safely. We realize this kind of consistency is possible only through the dedication of all of our employees who work round-the-clock to keep the lights on for our customers."
"ReliabilityOne Award winners are characterized by their total commitment to service quality," said Jeff Lewis, PA Consulting Group's ReliabilityOne program director. "SDG&E demonstrates its commitment to electric reliability every day from the senior leadership to the field crews and customer service representatives. To be the best in this industry, the entire organization must focus, align, and motivate around reliability."The selection of the ReliabilityOne Award is based on publicly available data on reliability statistics in addition to data PA has gathered independently to evaluate recipients on a regional level; statistics that measure the frequency and duration of customer outages, major events (events that occur on non-SDG&E owned infrastructure are excluded). SDG&E has taken home top honors at the past seven ReliabilityOne awards, including the National award in 2010. In addition to the ReliabilityOne Award, SDG&E was recognized with the "Outstanding Response to a Major Outage Event" for the utility's response to the Pacific Southwest Blackout that left 1.4 million SDG&E customers without power.