Roughly 15% of race registrants never even make it to the starting line 1. ACTIVE Network, the leader in cloud-based Activity and Participant Management™ (APM), and Allianz Global Assistance USA, a leader in consumer specialty insurance, are partnering to provide event organizers and participants peace of mind by protecting registration fees for both parties when participants can’t show up on race day with ‘Registration Protector’.
“Registering for an event in advance may seem more appealing to a participant if they know that a sprained ankle won’t jeopardize their registration fee,” said Eric McCue, general manager of sports at ACTIVE Network. “For event organizers, Registration Protector solves an important customer service issue by making refunds available to participants without the need for organizers to manage or pay those refunds. Allianz Global Assistance was an obvious partner for us to help roll out this robust insurance plan to our customers because of their technical sophistication and impeccable reputation.”
Registration Protector is a new benefit to all ACTIVE.com customers who sign up for events online. During registration, participants will be provided with the option to purchase Registration Protector. With Registration Protector, a participant who misses an event for a covered reason such as an injury, illness, job loss, transportation delays, military/family/legal obligations, and more can get their registration fees reimbursed.*
“It appears to be a win-win situation for both event organizers and participants,” said Sally Smith of Big Sur Marathon Events. “The covered reasons are very robust, much more so than other plans we’ve looked at. We also like the fact that the participant deals directly with Allianz Global Assistance. An event director won’t have to spend time explaining, arguing or upsetting participants who ask for a refund, nor will they have to deal with the refund process.”Registration Protector will refund 100% of insured registration costs, subject to certain conditions and limitations, including fees and other related costs up to the maximum coverage amount of $10,000 and includes Allianz Global Assistance’s 24/7 service and assistance. Allianz Global Assistance manages all customer service and claims activity, without risk or management resources from event organizers.