In addition, FEDSIM used Google Sites to set up an internal portal within three days, at no additional cost – a process that previously could have required months when the work had been done through a contractor.
The infrastructure is now entirely under FEDSIM control. Employees use it as a repository for forms and policy documents; to reserve conference rooms and government-owned cars; to create and share award nominations, marketing slides, training materials and other documents. They are continually adding new features.
Public Building Service
The managers of PBS quickly recognized the potential of Google Apps as a knowledge management tool for organizing information and making it accessible to the workforce using a variety of devices, including smartphones and tablets. The organization has rolled out a project this year to use the tools to create a knowledge hub that serves as a focal point for sharing best practices, policies and standards for property management.
PBS used Google Sites to set up "communities" built around various mission areas such as facilities management, leasing and customers – allowing managers in different regions to share information on their activities. For example, PBS manages multiple facilities for the FBI across the country, and PBS managers who work with the FBI were able to use Google Apps to discuss common challenges and best practices.
Consequently, PBS is now better positioned to address GSA's overall goal of driving consistency and standardization across the organization. As one PBS regional official stated, "The main benefit for me is knowing that there is a team of individuals working to reduce redundancy in effort."
More importantly, Google Apps provides standardization and consistency, and that makes PBS more efficient and leads to better customer service.
"GSA has proven that innovative cloud-based solutions can help the government improve operations while cutting costs," said Venkatapathi "PV" Puvvada, group vice president for civilian agencies at Unisys Federal Systems. "We are thrilled to be GSA's industry partner in this project and look forward to helping them continue to maximize the benefits of these tools as well as helping other agencies to follow GSA's lead."