RA'ANANA, Israel, November 21, 2012 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it is the recipient of the 2012 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management Systems. It received this recognition for its NICE IEX Workforce Management solution, enhancing customer value, and its continued market leadership in the Asia Pacific contact center application market.
"NICE's focus in Asia Pacific is to deepen penetration in its traditional markets and extend its value proposition to emerging markets, which are under-penetrated. This strategy has produced significant growth in revenue and market share in 2011," said Krishna Baidya, Industry Manager of the Asia Pacific ICT Practice at Frost & Sullivan. "NICE also grew at a faster rate than the average market growth rate in key markets, including China, Japan, Australia and India, and has stood out among the competition."
The 2012 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management is presented to the company demonstrating excellence in technology and revenue growth within the workforce management segment of the contact center applications market. Selection criteria are based on market share and penetration; revenue growth rates; excellence in growth strategy and differentiation; degree of innovation in business process; and leadership in customer value and market penetration."We are honored to receive this award from Frost & Sullivan for our NICE IEX Workforce Management solution," said Raghav Sahgal, President, NICE Asia Pacific. "Acknowledgement by Frost & Sullivan reinforces our leadership position in the Asia Pacific market and our ability to provide best-in-class solutions that significantly enhance our customers' operational efficiency." NICE IEX Workforce Management is a single, comprehensive solution capable of bolstering the performance, effectiveness and efficiency of the entire enterprise workforce. Whether employees handle customer calls, process back office tasks or both, NICE IEX Workforce Management improves resource planning, streamlines time-consuming tasks, and gives visibility across sites and lines of business enabling operations to deliver winning customer service at the lowest possible operating cost.
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