This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Acuo Technologies Rated Highly By Customers In PeerIntel Survey

BLOOMINGTON, Minn., Nov. 20, 2012 /PRNewswire/ -- Acuo Technologies®, the world leader in high-performance software and services for clinical content management and data migration, announced today successful results from a newly implemented customer satisfaction program.  

With a rapidly growing global customer base, leaders at Acuo were determined to preserve the company's ability to proactively respond to customer needs in a timely and individualized manner. They also wanted to expand their capability to monitor and measure customer satisfaction with Acuo products and across all professional services, from software implementation to data migration, customer support and project management. Acuo needed a scalable survey method that would be fast and convenient for customers while providing the greatest number of responses with quick turnaround of results.

Acuo worked with healthcare solutions provider Katalus to implement its PeerIntel solution, which gathers rapid customer feedback by combining a mobile survey platform and a proven methodology. With PeerIntel, Acuo sought to capture actionable data about customer loyalty and satisfaction using the Net Promoter Score® (NPS) methodology. The NPS approach for measuring Acuo's customer satisfaction used a single survey question that correlates strongly with expanded use of Acuo products, potential for referrals and other actions that will contribute to the company's growth.  

Using PeerIntel, Acuo received feedback from 46% of its customers. Most customer insights were received in just three days and the response rate exceeded all previous Acuo customer satisfaction initiatives combined. "Acuo's customer loyalty score was one of the highest we've seen in the healthcare technology industry," said Jeremy Bikman, CEO of Katalus. "All survey scores and comments are accessible to Acuo leaders through a real-time executive dashboard, giving them the information needed to quickly follow up and resolve any customer issues."

In addition to the NPS index, which will serve as a baseline for future customer research, survey responses are helping Acuo better understand how clients plan to expand their use of the company's Universal Clinical Platform across the healthcare enterprise. Acuo plans to continue its use of PeerIntel, along with other client communication initiatives, by establishing a quarterly program for gathering feedback from global customers.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 17,606.31 +8.11 0.05%
S&P 500 2,098.81 +0.77 0.04%
NASDAQ 5,117.5240 +2.1420 0.04%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs