SALT LAKE CITY, Nov. 13, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio.
Superior Contact, based in Marquette, Michigan provides comprehensive, customized contact management programs, including 24/7 live inbound/outbound customer care and sales support, automated payment processing, Web, email and live chat program support and more. With a growth strategy to expand into healthcare and retail markets, Superior Contact needed a platform that could deliver the agility they required to bring on new programs, customers and campaigns. After conducting a documented and detailed analysis, the company determined a move to the cloud was essential to business services and to enhancing the high-touch service for today's customers in a scalable way.
"We've built our business on providing high-touch boutique services to key customers in the energy and telecommunications markets, but we are ready to expand," said Jackie Barry, Director of Superior Contact. "We've invested in the latest technology to continue our exceptional customer service, and look forward to the added capabilities of the market-leading inContact platform, allowing us to enhance our level of service and scale it as we continue to grow."With inContact solutions, Superior Contact can execute on programs faster and add capabilities like webchat, queue call back and outbound proactive service. The added functionality also provides training opportunities to boost agent performance and customer satisfaction, further improving upon the company's award-winning service. "We are pleased to welcome Superior Contact to our growing family of contact management providers," said Paul Jarman, inContact CEO. "Companies are turning to inContact to power customer care excellence as a growth strategy and help them build scalable, efficient and integrated operations."