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Verizon's Round-the-Clock Service Restorations Continue For New Jersey, New York City, Long Island Customers

BASKING RIDGE, N.J., Nov. 12, 2012 /PRNewswire/ -- Two weeks after Hurricane Sandy made landfall on Oct. 29, Verizon's repair technicians continue to reconnect voice, data, Internet and TV services for consumers, businesses and government clients in New Jersey, Long Island, New York City and other parts of the New York metropolitan area.

(Photo: http://photos.prnewswire.com/prnh/20121112/NY11305-a)(Photo: http://photos.prnewswire.com/prnh/20121112/NY11305-b)

To date, the company's repair crews have completed more than 320,000 post-storm repairs.  Only six of 300 central offices impacted by the storms are operating on backup generator power, and nearly 600 remote facilities across the region have been restored.

Verizon has purchased 8,500 poles since Sandy blew through, compared with a monthly average of approximately 2,000 poles.  Similarly, the company has purchased 50,000 aerial fiber-optic drop lines that are being placed to connect homes and businesses to Verizon's all-fiber network post-Sandy.  In the prior six months, Verizon used 68,000 aerial fiber drops. 

Since Sandy, Verizon technicians have used more than 14 million feet of wire, compared with just over 2 million feet in an average month prior to Sandy.

(NOTE: To view or embed videos of Verizon's restoral and community outreach efforts after Hurricane Sandy, visit the video catalog at http://vz.to/sandyvideos .)



Restoration and Redeployment:

  • Verizon employees continue to restore voice, data, Internet and TV service to thousands of customers daily. 
  • More than 1,200 employees from the Mid-Atlantic and Northeast have joined with the company's crews in New Jersey, Long Island and the New York City area, replacing poles and cables, and restoring service to customers in hard-hit areas.
  • All critical facilities at Verizon's communications hubs at 140 West St. and 104 Broad St. in lower Manhattan are fully operational.  These facilities provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated cloud and data communications for financial services, other enterprise and government agencies.  The 104 Broad St. location will continue to operate on backup power until commercial power can be restored to the facility.  
  • Verizon continues to coordinate with commercial power companies and local authorities in New York and New Jersey to resolve restoral challenges caused by downed power lines, trees and other debris.  For example, Verizon repair managers established a process to proactively communicate with local officials in dozens of the most-affected communities in New Jersey to identify issues and to ensure efficient and effective coordination of service restoral with power companies.
  • Even as power is restored to key facilities and customers' homes or businesses, Verizon may need to repair or replace damaged equipment – such as flooded electronics in switching offices, and broken poles and downed lines in neighborhoods – to bring back service for customers. 




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