BASKING RIDGE, N.J., Nov. 10, 2012 /PRNewswire/ -- Verizon technicians are out in force again this weekend, working round-the-clock to restore voice, Internet and TV services for consumers, businesses and government clients in New Jersey, Long Island, New York City and other parts of the New York metropolitan area.
Restoration and Redeployment:
- Verizon employees continue to restore voice, data, Internet and TV service to thousands of customers daily.
- A contingent of 100 more technicians traveled north on Interstate 95 from Virginia Saturday ( Nov. 10) to join repair crews in New Jersey. More than 1,200 employees from the Mid-Atlantic and Northeast are joining crews in New Jersey, Long Island and the New York City area to hasten restoral as commercial power is restored and Verizon crews can access Sandy-damaged facilities for the first time.
- Verizon continues to coordinate with commercial power companies and local authorities to resolve restoral challenges caused by downed power lines, trees and other debris.
- Even as power is restored to key facilities and customers' homes or businesses, Verizon may need to repair or replace damaged equipment – such as flooded electronics in switching offices, and broken poles and downed lines in neighborhoods – to bring back service for customers.
Customer Repairs, Replacements and Care:
- Verizon will provide credits for landline customers who have reported an out-of-service condition related to Hurricane Sandy.
- Customers may suspend their Verizon landline services free of charge if they're currently unable to live in their home or operate their small business as a result of Sandy.
- Verizon technical support will help customers determine if their equipment such as set-top boxes or home broadband routers is operable or needs replacement. Troubleshooting tips are also available for customers at www.verizon.com/outage.
- The company will repair or replace any consumer or small business Verizon equipment damaged by Sandy, without charge. This includes FiOS set-top boxes, FiOS broadband routers, optical network terminals and High Speed Internet (DSL) broadband routers.