This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Time Warner Cable Announces It Will Automatically Credit Many New York City–Area Customers Affected By Hurricane Sandy

Stocks in this article: TWC

In response to the sustained, widespread impact of Hurricane Sandy on the greater New York City area, Time Warner Cable has announced that it will automatically credit many local residential and business customers whose services were interrupted.

As service is restored, Time Warner Cable will automatically apply credits for residential customers’ TV, Internet and Home phone services (including applicable equipment) and for business customers’ Business Class services in areas where the vast majority of customers experienced an extended outage. This credit will automatically appear on customers’ statements, labeled “Hurricane Sandy Credit.”

“The effects of Hurricane Sandy on our customers are unprecedented in scope and duration,” said John Quigley, regional VP of operations for Time Warner Cable’s New York City market. “By posting credits automatically to customers’ accounts in the hardest-hit parts of our service area, we hope these affected residents and businesses will have one less call to make as they recover from the storm.”

For customers with individual or localized service interruptions, Time Warner Cable will provide credits on an individual basis. To request appropriate credit after service is restored, residential customers can call (212) 358-0900 or (718) 358-0900, and Business Class customers can call 1-877-227-8711.

Also, Time Warner Cable will waive any fees or penalties for equipment, such as set-top boxes and cable modems, which is lost, damaged or destroyed as a result of the storm. Customers should exchange their damaged equipment at one of our retail locations or give it to a Time Warner Cable service technician during a service call.

For customers who need to relocate temporarily following damage to their home, Time Warner Cable will waive the usual fees associated with installing, transferring or reconnecting service. Time Warner Cable will also waive the fees associated with suspending accounts for customers who need to disconnect their services temporarily to deal with their home situation.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Jim Cramer and Stephanie Link reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

Jim Cramer's protégé, David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
Try it NOW
Try it NOW
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

Jim Cramer's protégé, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,164.95 -251.90 -1.45%
S&P 500 1,994.99 -26.26 -1.30%
NASDAQ 4,635.24 -48.1670 -1.03%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs