WALTHAM, Mass. and DALLAS, Nov. 7, 2012 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX) and Telligent, a leading provider of social community software for the enterprise, today announced real-time translation for Telligent's industry-leading social platform. GeoFluent® for Telligent, an integrated translation solution for enterprise social communities, enables organizations to build and maintain flexible, high value, multilingual communities.
GeoFluent for Telligent integrates Lionbridge's SaaS-based customized real-time translation technology with Telligent's suite of enterprise social applications. This multilingual solution addresses the needs of Telligent's global customer base and provides enterprises several compelling business benefits including the ability to:
- Deflect Expensive In-Country Support Calls by providing online forums, blogs and wiki's where customers can access information regardless of language or geography.
- Expand Global Community Participation by enabling customers across the globe to communicate instantly in a common forum in each customer's native language.
- Increase Support Availability by providing multilingual search capabilities from popular search engines that enables 24x7 customer access to all relevant content for self-service worldwide.
- Reduce Costs of Community Administration by consolidating separate, sub-scale, language-specific forums into one common community that supports the ability to read and post in every visitor's language of choice.
- Improve Customer Satisfaction by unlocking the richness of community content for a global, multilingual audience of customers and employees.
- Improve SEO in Global Markets by enabling all relevant public-facing community content (in every language) to be served up whenever a visitor searches for answers in any language.
"By partnering with Lionbridge we can bring new value to enterprise organizations that are looking at ways to embrace and extend the power of community engagement and social collaboration," said Telligent Founder and CTO Rob Howard. "GeoFluent for Telligent helps us address the global growth of our business; it removes geographic and language barriers and ensures that marketing, customer service and key stakeholders are at the forefront of customer engagement."
Telligent's enterprise social platform is designed to enable businesses to create exceptional social experiences for their customers, partners and employees. With Telligent, enterprises can elevate customer experience with a community that reflects their brand and spurs engagement with a complete set of social applications that add social context and relevancy to collaboration.