- Deflect Expensive In-Country Support Calls by providing online forums, blogs and wiki's where customers can access information regardless of language or geography.
- Expand Global Community Participation by enabling customers across the globe to communicate instantly in a common forum in each customer's native language.
- Increase Support Availability by providing multilingual search capabilities from popular search engines that enables 24x7 customer access to all relevant content for self-service worldwide.
- Reduce Costs of Community Administration by consolidating separate, sub-scale, language-specific forums into one common community that supports the ability to read and post in every visitor's language of choice.
- Improve Customer Satisfaction by unlocking the richness of community content for a global, multilingual audience of customers and employees.
- Improve SEO in Global Markets by enabling all relevant public-facing community content (in every language) to be served up whenever a visitor searches for answers in any language.
Lionbridge And Telligent Bring Real-Time Translation To Market-Leading Enterprise Community Software
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