GE (NYSE) today announced that its Emergency Response Program continues to support utility, industrial and commercial customers impacted by Hurricane Sandy to restore and maintain power. Activated last week, the Emergency Response Program is providing customers with access to 24/7 phone and on-site service support, fast hotline product ordering and expedited equipment delivery of GE’s comprehensive solutions for reliable power, including distribution transformers, critical power components and software analytics.
GE's Emergency Response websites provide resources and guidelines to help customers evaluate and handle water-damaged electrical equipment. To speak with a member of the Emergency Response Program, customers who need electrical distribution products and services should visit the Industrial Solutions Emergency Response website. Customers who need transmission, distribution or critical power products and services should visit Digital Energy’s Emergency Response site.
GE also is providing monthly financing options to customers who need to retrofit or replace backup power equipment.
Last week, field service engineers were deployed to the impacted areas to quickly assess the damage and recommend the best solutions. GE’s manufacturing facilities also have increased their production schedules to meet the demand for key electrical distribution equipment and components to expedite the delivery of electrical equipment to restore and maintain power.“We have dedicated teams in place to ensure that we can help our customers get their electrical infrastructures up and running again,” said Bob Gilligan, CEO of GE’s Industrial Solutions business. ”We have resources in place to fully support our distribution channels. GE is committed to helping our customers restore power safely across the Eastern seaboard.” GE’s suite of grid modernization technologies provides utilities with real-time knowledge of the grid and its performance. Data analytics and visualization technologies also deliver knowledge that helps identify which customers are without power and enables utilities to provide proactive communications. GE’s electrical distribution component offerings include panelboards, circuit breakers, switchboards, low- and medium-voltage equipment, distribution transformers and motor control centers.