CSG International (
), a global provider of software- and services-based business support solutions that help clients generate revenue and maximize customer relationships, today announced that Wataniya Telecom, 92.1% owned by Qatar Telecom (QTel), has selected
as the wholesale billing management solution for its operation in Kuwait.
Wataniya Telecom is a leading mobile operator in Kuwait and has multiple domestic and international telecoms partners including for voice, data and SMS/MMS interconnection. CSG Interconnect will automate partner management, carrier-to-carrier rating, billing and settlement and help speed disputes management and reconciliation. It will provide Wataniya Telecom with detailed financial reporting as well as interfaces to other systems. Previously wholesale billing was handled manually.
“With the growth of our wholesale operation we recognized the opportunity to review and improve our partner agreements and settlement management processes,” said Hisham Siblini, Chief Technology Officer at Wataniya Telecom in Kuwait. “We chose to implement CSG Interconnect knowing our parent company QTel and our operations in Algeria and Tunisia have won great results from doing so. Additionally, we valued being able to work closely with CSG’s regional services team in Dubai.”
CSG Interconnect is a market-leading wholesale business management solution handling every kind of network traffic for local, regional and worldwide operators in a single, highly integrated platform. The solution is part of CSG’s Wholesale Business Management Solution (WBMS) which provides highly-efficient partner management, optimized traffic trading and routing through the network, accurate billing and settlement for all services including traditional voice, data, IP/content and GSMA roaming services. WBMS offers a pre-integrated combination of CSG's proven products including its latest acquisition, Ascade 7, which provides end-to-end process support for the supply chain of trading and exchanging voice traffic between operators.
“As operators grow, the wholesale business either becomes an important revenue-generator, or an expensive cost center,” said John Rainger, Vice President of EMEA, CSG International. “CSG Interconnect offers all operators - local, regional and global - the opportunity to optimize their carrier-to-carrier billing and settlements processes and we welcome Wataniya Telecom in Kuwait as our newest customer in the region.”