This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Turkcell Global Bilgi The Best In The World For The Third Time

ISTANBUL, November 5, 2012 /PRNewswire/ --

Turkcell (NYSE:TKC, ISE: TCELL), the leading communications and technology company's 100% subsidiary Turkcell Global Bilgi, Turkey's leading customer relations management center have received 2 awards at the world's largest call center sector organization; ContactCenterWorld's 2012 Top Ranking Performers Awards.  Turkcell has been ranked first in the Best Outsourcing Partnership category, while ranking second for the Best Self-Service Technology for a Contact Center.

     (Logo: http://photos.prnewswire.com/prnh/20120614/537932-b )

     (Photo: http://photos.prnewswire.com/prnh/20121105/573394 )

Turkcell Global Bilgi's General Manager Bahadır Pekkan said: "Since our inception, we have put our name to many successes and honored these with the awards we have been granted in Turkey and internationally.  Our ranking as first in the "Best Outsourcing Partnership" and our second place ranking in the "Best Self-Service Technology for a Contact Center" categories from ContactCenterWorld, globally one of the most prestigious awards organization; is an honor both for us and for Turkey.  As Turkey's leading customer relationship management center with a 45% market share; we will continue to deliver our services to Turkey and our customers with determination, courage, and innovation through our 10,000 employees working at 18 different locations in Turkey and abroad."

Turkcell Global Bilgi received its "Best Outsourcing partnership" award for Turkey's Ministry of Labor and Social Security Communication Center, which was held up as an exemplary public project with a high solution rate of 87% for initial contact and customer satisfaction.  The Labor and Social Security Communication Center contributed millions of Turkish Lira to the country's economy in one year.  Turkcell Global Bilgi won its other award in the "Best Self-Service Technology for the Contact Center" category for the Voice Recognition technology, acknowledged globally as exemplary technology that reduces confirmation time to 5 seconds on average, in cases where confirmation and id verification is requested of customers.  

Ranking among the top 3 each year in the ContactCenterWorld's world finals, Turkcell Global Bilgi, in 2011 received the "Best Contact Center" and "Best Incentive Scheme" awards; positioning it as the World's champion for the third consecutive time, and thus being a great source of pride for Turkey itself.

About ContactCenterWorld "Top Ranking Performers":

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 16,643.01 -11.76 -0.07%
S&P 500 1,988.87 +1.21 0.06%
NASDAQ 4,828.3250 +15.6170 0.32%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs