To report an outage, customers should call 1-888-LIGHTSS (1-888-544-4877) – it's the fastest way to begin the restoration process. Customers are reminded that even if they do not see crews working in their neighborhood, work could be under way at a nearby substation or other location that serves the neighborhood.
Customers also are reminded to stay clear of crews as they assess damage and repair equipment. By allowing crews to work, the restoration of power will be faster and people will remain safe.
Customers with mobile devices can obtain updated information on current outages, FirstEnergy's storm restoration process and tips for staying safe. Customers are urged to visit the 24/7 Power Center at
, or follow JCP&L on Twitter
and Facebook at
for the latest information.
To ensure the safety of the home's occupants as well as that of utility company employees who may be working on power lines in the area, the proper generator should be selected and installed by a qualified electrician. When operating a generator, always disconnect the power coming into your home. Otherwise, power from your generator could be sent back onto the utility company lines, creating a hazardous situation for utility workers.
For updated information on hurricane restoration news, current outages, FirstEnergy's storm restoration process and tips for staying safe after a storm, go to
JCP&L is a subsidiary of FirstEnergy Corp. (NYSE: FE). JCP&L serves 1.1 million customers in 13
FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp.