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Following the destruction across the eastern part of the United States caused by Hurricane Sandy, Citi announced today that in addition to the already expanded services for impacted area customers, it is further broadening its service relief for mortgage customers, including suspending foreclosure sales in declared disaster areas.
Citi CEO Michael Corbat said, "Our Hurricane Sandy relief programs are intended to alleviate some of the financial hardships facing our customers so they can focus on the most pressing issues in front of them. Citi is committed to helping our customers recover and rebuild by being sensitive and accommodating to their needs."
“Our thoughts are with our colleagues, clients and the communities impacted by this devastating storm,” said Global Consumer Banking CEO Manuel Medina-Mora. "We are working to ensure our clients have the services and solutions they need during this critical time.”
CitiMortgage Service Extensions
CitiMortgage has acknowledged hardest hit areas as announced by the
Federal Emergency Management Agency (FEMA) this week and is offering impacted homeowners in these designated areas the following support:
• Waiving late payment charges for 90 days
• Customers are eligible for payment extension options, including up to 90 days forbearance of payments (or longer, based on guidance from investors for loans they own)
• A temporary suspension on foreclosure sales for customers in these FEMA disaster areas, as permitted by the individual customer and law.
For customers with mortgage applications in process in the affected areas, there may need to be a re-inspection process, at no cost to the customer, to ensure that there is no damage sustained on the home. Homes without damage will be expedited through the closing process.
CitiMortgage is committed to providing support for all customers whose homes have been damaged or affected by the Hurricane. Customers affected by Hurricane Sandy should call to inquire about payment options available to eligible customers and for guidance on handling property insurance loss claims.