RICHARDSON, Texas, Nov. 2, 2012 /PRNewswire/ -- LimeLight Technology Solutions has been awarded an outsource contract to implement, maintain and operate a best-in-class help desk services team for Briggs Equipment. Briggs Equipment cited three key elements in LimeLight's solution framework when awarding the help desk services contract: The value that LimeLight brought to the table with its strategic processes, understanding of software tool sets and the strength of their consulting team. LimeLight's help desk solution will be responsible for supporting 30 Briggs locations through the US.
LimeLight's help desk methodology ensures the ticket is moving through the system in a highly efficient manner from opening to close. In order to accomplish this mission LimeLight's consulting team develops processes that address issues such as access to information, flow of content and the importance of communications.
"As part of the implementation of processes our consulting team implements software tools which creates the operational framework. Without effective software tools to support the newly created process it is near impossible to change behavior. The software tools create an environment of accountability," says Matthew Ramsey, Senior Consultant at LimeLight.
"Effective software tools provide our customers with key performance indicators and allow them to measure and respond to varying needs of their business," says Mike Husby, Senior Consultant at LimeLight.LimeLight's help desk team has two qualities that separate them from their competitors: strong soft skills focused on communications and analytical abilities targeted at diagnosing root cause. "LimeLight's expertise in creating quality IT solutions for Briggs has led to a valuable business relationship that we look forward to continuing well into the future," says Brian Evans, Director of Information Technology at Briggs Equipment. About Briggs Equipment, Inc.