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Sprint Continues To Restore Service To Customers Impacted By Hurricane Sandy

As residents and businesses recover from the impacts of Hurricane Sandy, Sprint (NYSE:S) reports that its network has been fully restored to customers in Washington, D.C., Maryland, Virginia, Delaware, Maine, Vermont, Ohio and Kentucky.

Significant progress has also been made for customers in Massachusetts, New Hampshire, Pennsylvania and Rhode Island, where the Sprint Network is more than 90 percent operational.

In New York, New Jersey and Connecticut, Sprint’s network is more than 80 percent operational, but challenges remain for the hardest hit areas of these states, including metropolitan New York City and portions of the New Jersey coast. In New York City, for example, approximately three-quarters of the network is operational, but challenges remain in obtaining commercial power, backhaul connections, and gaining safe access to cell sites.

Sprint assists customers and reopens retail stores impacted by Hurricane Sandy

To assist customers impacted by the storm, Sprint is proactively waiving late fees; overage charges for voice, text and data; roaming fees; and call-forwarding fees for Sprint services used between Oct. 29 and Nov. 28. This waiver applies to Sprint customers in select counties in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Rhode Island.

Impacted prepaid customers on Boost Mobile Monthly Unlimited, Virgin Mobile Beyond Talk and payLo by Virgin Mobile Unlimited Talk and Text plans will receive extended service if they are at risk of not making their payment due date. Boost Mobile Pay As You Go and payLo customers will receive a $10 account credit.

Sprint has also reopened more than 160 of its nearly 200 retail stores that were closed due to Hurricane Sandy.

Sprint Foundation donates $500,000 to American Red Cross relief efforts

Additionally, the Sprint Foundation has made a $500,000 donation to the American Red Cross to support its disaster-relief efforts in the areas impacted by Hurricane Sandy, and will match all American Red Cross donations made by Sprint employees, retirees and members of the Sprint board of directors.

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