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Microsoft Dynamics CRM Brings Customers A Reimagined User Experience

REDMOND, Wash., Nov. 1, 2012 /PRNewswire/ -- Microsoft Corp. today announced that its next service update for Microsoft Dynamics CRM Online will be released in December 2012. This new service update comes on the heels of continued success that the Microsoft Dynamics CRM business is experiencing in the market, as it completes its 33rd consecutive quarter* of double-digit revenue growth and closes the gap on its 3 millionth seat.

(Logo:  http://photos.prnewswire.com/prnh/20000822/MSFTLOGO)

Delivering on the Microsoft Dynamics commitment to rapidly innovate, and help businesses attract, win and retain customers through solutions that delight users and proactively help them do business, the next service update will reimagine the way sales, customer service and marketing professionals work with CRM. Moving away from the traditional data-centric approach, this service update will add new experiences that simply and visually guide users through their business processes. New application capabilities in this service update also include pre-defined best-practice sales and service business process definitions, which are highly configurable and will accelerate time-to-value for organizations; deeper connection to Yammer and Skype; embedded Bing maps; Microsoft Office 2013 compatibility; and cross-browser support enabling new levels of communications and collaboration for customers.

"This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals," said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. "We've reimagined the business process and infused new communication and collaboration capabilities powered by Skype and Yammer. We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices."

Enriched Business Process Definitions and Reimagined User ExperiencesMicrosoft is reinventing the way people work with Microsoft Dynamics CRM — whether they are on the road, at home or in the office. The service update will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity and case management processes. The new user experiences will offer customers guidance and suggestions that can easily be tailored to a person's specific role to drive maximum productivity. The service update will also add new business process definitions to track and manage leads, opportunities, contacts and accounts, making it simpler for people to understand their customer, and be able to better connect and collaborate with each other.

In addition, prospect and customer addresses will be displayed on embedded Bing maps as part of the new user experiences. Microsoft also remains committed to driving productivity for users of Microsoft Outlook and will provide support for customers who invest in the upcoming Microsoft Office 2013 release.

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