, Nov. 1, 2012 /PRNewswire/ -- Interactive Intelligence has been awarded the 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year award in the Contact Center Applications Market.
A part of the Frost & Sullivan Asia Pacific Best Practices Awards programme, this award is presented each year to the company that exhibits excellence in revenue and market share growth; innovation and differentiation strategies; major customer wins and milestones; and outstanding achievements and the ability to become a major force to be reckoned within the industry.
contact center applications market was estimated to be worth
in 2011, a 13.1 percent growth over the previous year. The market in 2012 is estimated to be worth
. Interactive Intelligence grew its contact center applications revenue in
by more than 25 percent in the year 2011.
"Interactive Intelligence has expanded its customer base across its key markets in
and is positioned and equipped now with a strong product portfolio and solid growth strategy," said
, Industry Manager, ICT practice, Frost & Sullivan Asia Pacific.
Interactive Intelligence differentiates itself with its flagship offering
Customer Interaction Center
® (CIC) - an open, all-in-one IP communications software suite. CIC is transport and switch-agnostic, making it widely deployable in almost any environment.
CIC also includes SIP-based switching, unified communications capabilities, email response and knowledge-based management, as well as business process automation capabilities. All this has enabled customers to derive value across the enterprise by integrating contact center with broader enterprise applications.
"By winning customers in both premise and cloud markets – and offering easy migration between the two – Interactive Intelligence is also driving home the message that there exists communications solutions with very flexible deployment models. Given its innovative, attention-grabbing customer engagement solutions, we strongly believe Interactive Intelligence is well positioned to continue moving up the ranks in the
contact center applications market," added Baidya.
The Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.