This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Citi Offers Customers Financial Recovery Solutions In Wake Of Hurricane Sandy

NEW YORK, Oct. 31, 2012 /PRNewswire/ -- Due to severe weather across the eastern part of the United States, Citi is providing affected customers with financial recovery solutions, including access to cash and waived fees.

Proactive waivers will be applied to the following fees through at least November 5, 2012 to all Citi customers in impacted areas:
  • Overdraft protection;
  • Non-sufficient funds;
  • Late payment for credit products;
  • Wiring funds to affected Citi customers; and
  • Early CD withdrawal for recovery use.

While Citi will make every effort to proactively waive fees, in the event customers do not see an immediate credit, it should appear on their next account statement.

Citi also has services available to assist Small Business, Commercial Bank, Mortgage and Branded Credit Card clients. Impacted clients are encouraged to contact customer service at 1-888-248-1616 for assistance and solutions according to their financial recovery needs.

"Our customers are at the heart of everything we do, every day. This has never been more true than now — when our clients and the communities we serve are recovering from Hurricane Sandy," said Cece Stewart, President, U.S. Consumer and Commercial Banking for Citi. "We encourage clients with questions or concerns to contact customer service, so that we are there and deliver for them when it really matters."

Citibank also made clear it will refund fees for customers who need to use ATMs outside its network.  Stewart continued, "We realize it's important during this time to have easy access to cash. If you need to use a non-Citibank ATM, please just give us a call, and we will refund any ATM fees."

Customers in affected areas, who need to conduct business, can use Citibank Online, Citibank for iPad ®, Citibank (Kindle Fire Edition), and Citi Mobile (SM) to pay their bills, make deposits or conduct transfers. They can also reach customer service at 1-888-248-1616 or on Twitter through @AskCiti. 

Update on Citibank Branches

Select New York, Connecticut, Pennsylvania and New Jersey Citibank branches will reopen beginning on Wednesday, October 31 and will continue throughout the rest of the week.  For information on the status of local branches, clients should contact customer service.

Citibank branches in Delaware, Washington DC, Maryland, Virginia, and Massachusetts are now open for normal business hours.

"Our thoughts are with all Americans impacted by the storm, and we are ready to assist with the recovery," said Stewart.  

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $94.37 0.11%
FB $103.33 2.30%
GOOG $683.11 -0.15%
TSLA $154.03 7.20%
YHOO $26.76 -1.25%


Chart of I:DJI
DOW 15,660.18 -254.56 -1.60%
S&P 500 1,829.08 -22.78 -1.23%
NASDAQ 4,266.8370 -16.7550 -0.39%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs