Obtaining a ‘best-in-class’ Net Promoter® Score (NPS) once in 12 months is exciting for any business, but for four consecutive months and counting, RedEye On Demand has found its stride as the leader in the developing additive manufacturing industry when it comes to delivering quality service. RedEye On Demand, a
direct digital manufacturing
service provider, and business unit of Stratasys, Inc. (NASDAQ: SSYS), recently achieved monthly Net Promoter Scores of 70 and greater, which is rated as best-in-class and achieved by successful consumer companies such as Amazon, eBay and Dell. Once October scores are finalized, RedEye On Demand anticipates to have achieved this rating for the fifth month in a row.
“Our customers rate our performance on four primary points – on-time delivery, quality, service and price,” said Jim Bartel, vice president at RedEye On Demand
“As a result, we have world-class programs and processes in place to live up to these customer expectations.”
Bartel credits these programs for the company’s successful NPS. Programs include ISO 9001:2008 and AS9100C certifications, which provide structure for a quality management system that strives for consistency, efficiency and customer satisfaction, as well as a closed-loop process for gathering and following up on customer feedback. Additionally, RedEye On Demand continues efforts to reduce lead times while increasing on-time delivery performance, which is notable because there is no industry standard for on-time delivery since 3D printing is still emerging in the manufacturing world.
“We are striving to set the industry standard in rapid prototyping and additive manufacturing, and we’re starting with internal goals,” said Bartel. “These goals hold the team accountable by delivering parts to customers on time and in excellent condition.”
Recently the company expanded its existing
Fused Deposition Modeling
services with the addition of
cast urethane molding
, a complementary capability that strengthens the company’s ability to support its customers’ rapid prototyping and manufacturing needs through the entire product development cycle. The expanded service helps customers realize the benefits in time and money associated with utilizing one source for conceptual 3D modeling, rapid prototyping and short run production needs.
Learn more about RedEye On Demand’s rapid prototyping and digital manufacturing services:
RedEye On Demand
by Stratasys, makes rapid prototyping and the production of low-volume, complex parts fast and easy. RedEye assists engineers in all phases of product development from conceptual modeling to the production of end-use parts. As the leader in on-demand, 3D printing services and powered by the innovation of Stratasys, product developers rely on RedEye for the breadth and reach of its manufacturing technologies. These technologies include Fused Deposition Modeling (FDM), PolyJet and cast urethane molding. RedEye’s global distributive manufacturing network includes more than 125 additive manufacturing systems worldwide. Through its vast network, RedEye is able to streamline and expedite the development time for parts, reducing costs and time to market. Online at
, Minneapolis, is a maker of additive-manufacturing machines for prototyping and producing plastic parts. The company markets under the brands uPrint and Dimension 3D Printers and Fortus Production 3D Printers. Stratasys manufactures 3D printers for Hewlett Packard, which it sells under the brand Designjet3D. In 2011, Stratasys acquired 3D printer maker Solidscape Inc. According to Wohlers Report 2011, Stratasys had a 41-percent market share in 2010, and has been the unit market leader for the ninth consecutive year. Stratasys patented and owns the Fused Deposition Modeling (FDM
) process. The process creates functional prototypes and manufactured goods directly from any 3D CAD program, using high-performance industrial thermoplastics. The company holds more than 285 granted or pending additive-manufacturing patents globally. Stratasys products are used in the aerospace, defense, automotive, medical, business and industrial equipment, education, architecture, and consumer-product industries. Online at:
RedEye, FDM, Stratasys, Fortus and Dimension are registered trademarks, and RedEye On Demand and FDM Technology are trademarks, of Stratasys Inc.