This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

RedEye On Demand Customer Satisfaction Rated As 'Best-In-Class' For Four Consecutive Months

MINNEAPOLIS, Oct. 30, 2012 /PRNewswire/ -- Obtaining a 'best-in-class' Net Promoter® Score (NPS) once in 12 months is exciting for any business, but for four consecutive months and counting, RedEye On Demand has found its stride as the leader in the developing additive manufacturing industry when it comes to delivering quality service. RedEye On Demand, a rapid prototyping and direct digital manufacturing service provider, and business unit of Stratasys, Inc. (NASDAQ: SSYS), recently achieved monthly Net Promoter Scores of 70 and greater, which is rated as best-in-class and achieved by successful consumer companies such as Amazon, eBay and Dell. Once October scores are finalized, RedEye On Demand anticipates to have achieved this rating for the fifth month in a row.

"Our customers rate our performance on four primary points – on-time delivery, quality, service and price," said Jim Bartel, vice president at RedEye On Demand . "As a result, we have world-class programs and processes in place to live up to these customer expectations."

Bartel credits these programs for the company's successful NPS. Programs include ISO 9001:2008 and AS9100C certifications, which provide structure for a quality management system that strives for consistency, efficiency and customer satisfaction, as well as a closed-loop process for gathering and following up on customer feedback. Additionally, RedEye On Demand continues efforts to reduce lead times while increasing on-time delivery performance, which is notable because there is no industry standard for on-time delivery since 3D printing is still emerging in the manufacturing world.

"We are striving to set the industry standard in rapid prototyping and additive manufacturing, and we're starting with internal goals," said Bartel. "These goals hold the team accountable by delivering parts to customers on time and in excellent condition."

1 of 4

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,037.97 -42.17 -0.23%
S&P 500 2,108.92 -8.77 -0.41%
NASDAQ 5,060.2460 -31.8390 -0.63%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs