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In the Gartner Magic Quadrant report, Lexmark was evaluated on "completeness of vision" as well as its "ability to execute." According to Gartner, "Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS, but also the understanding, initiative and resources to prepare for tomorrow's MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers."
Lexmark offers a comprehensive set of managed print services and capabilities that provide a consistent, global infrastructure to manage devices effectively and drive significant cost reductions. In addition, Lexmark's dynamic solutions are customized to bring unique value to each customer when deployed in an MPS environment. By streamlining complex and dysfunctional business processes, Lexmark's MPS has the capacity to deliver an immediate return on investment through increased worker productivity and effectiveness – enabling Lexmark's customers to better focus on their core business and clients at the point of service.
Within the last 24 months, Lexmark competed for and won 17 new MPS contracts with companies listed on either the Global 500 or Fortune 500 lists, which is all new business to Lexmark. As a trusted source to many of the world's largest companies, Lexmark also realized a 100 percent contract renewal rate with its MPS customers in 2011.